How to Claim Azure SLA Credits (Step-by-Step)

Microsoft Azure SLAs define monthly uptime targets per service. If Microsoft misses the Service Level in a billing month, you can request a service credit—but it's typically not automatic.

Eligibility checklist (fast)

Paid service: credits generally apply to paid tiers and covered services.
Qualifying deployment: some SLAs depend on zone redundancy or multi-instance setups.
Not customer-caused: exclusions apply for misconfiguration and external factors.
CSP purchase: if you buy via a Cloud Solution Provider (CSP), you usually must request credits through your partner.

Step-by-step: file an Azure SLA credit claim

Confirm the official incident: check Azure Status and Azure Service Health in the portal; capture the Incident ID.
Gather account identifiers: Subscription ID (and tenant/directory ID if requested in the form).
Document downtime precisely: start/end times (with timezone), affected region, and how your app behaved (5xx, timeouts, connectivity failures).
Create a support request: Azure Portal → Help + support → Create a support request.
Classify it as billing: Issue type = Billing, then choose a problem type like Credit Request – SLA (or similar).
Submit within the SLA window: commonly within 2 months from the end of the billing month (verify the specific service SLA).
Verify the credit: approved credits show up on a future invoice as a billing credit for that service.

What support needs to approve quickly

Official incident linkage

Include the Service Health Incident ID and the impacted region/service. This helps Microsoft validate against internal records.

Your evidence

Azure Monitor / Application Insights screenshots or logs proving your workload was affected during the incident windows.

Copy/paste template (Azure)

Subject: SLA Credit Request – [Service] – [Region] – [Month Year]

Hello Azure Support,
We are requesting an SLA service credit for [Service] in [Region] for [Month Year].

Subscription ID: [xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx]
Tenant/Directory ID (if needed): [xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx]
Service Health Incident ID: [ABC12345]

Incident windows (TZ):
- [YYYY-MM-DD HH:MM] to [HH:MM] – [symptoms: 5xx/timeouts/unreachable]

Impact: [brief description of user/app impact]
Evidence: [Azure Monitor / App Insights screenshots or logs attached]

Please review and apply the appropriate SLA credit.
Thank you,
[Name / Role]

Pro tip

If you operate under a CSP, send the same template to your partner and ask them to submit the claim through Microsoft’s partner channels on your behalf.